Service Alerts

Please find below an update of the current situation for the different line hauls to destination countries:

SERVICE ALERT | 19-07-2023

Please take note of the following service update:

Belgium – National Day 21st of July:

  • No distribution of mail and parcels
  • No intake at international sorting center (EMC), possible on 24/07 from 6am
  • Intake at national sorting centers (BE) possible on 21/07 after 6pm

Belgium – limited service 28th of July
No distribution of letters (this includes First Service, Daily Service and Early Daily Service). Delivery of parcels, magazines and newspapers are not impacted. Post Offices, Parcel Lockers and Parcel Points remain open.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 21/07: BE – Independence Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

For Europe, we are experiencing delays for the following countries:

  • Cyprus (new)
  • Italy
  • Portugal
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Canada
  • Colombia
  • Mexico
  • Panama
  • Taiwan 
  • Vietnam 
  • New Zealand

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :

  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea
  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tahiti
  • Tajikistan (for all business volumes – mail and parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERT | 12-07-2023

Belgium – limited service 14th and 28th of July
No distribution of letters (this includes First Service, Daily Service and Early Daily Service). Delivery of parcels, magazines and newspapers are not impacted. Post Offices, Parcel Lockers and Parcel Points remain open.

France – Bastille Day 14th of July
On Friday 14th of July, there will be no transport from Belgium to France, nor pick-ups at customers located in France, which may lead to delays on mail and parcel volumes.

Mercury – maintenance window 16th of July
On Sunday 16th of July from 4am to 4:30am CEST, Mercury will be unavailable for a scheduled system update maintenance window.

Belgium – National Day 21st of July:

  • No distribution of mail and parcels
  • No intake at international sorting center (EMC), possible on 24/07 from 6am
  • Intake at national sorting centers (BE) possible on 21/07 after 6pm

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 13/07: ME – Montenegrin Sovereignty Day
  • 14/07: FR – Bastille Day
  • 14/07: ME – Sovereignty Day
  • 21/07: BE – Independence Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 14/07: International – Bastille Day
  • 14/07: NZ – Matariki
  • 17/07: JP – Marine Day

For Europe, we are experiencing delays for the following countries:

  • Italy
  • Portugal
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Canada
  • Colombia
  • Mexico
  • Panama
  • Taiwan 
  • Vietnam 
  • New Zealand

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :

  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea
  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tahiti
  • Tajikistan (for all business volumes – mail and parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERT | 05-07-2023

Belgium – update on regional strike actions
We would like to inform you that there are no longer ongoing social actions. You might still see small delays in delivery of your parcels in Brussels and the South of Belgium but this should be limited as priority was put on clearing all backlog.

France – Bastille Day 14th of July
On Friday 14th of July, there will be no transport from Belgium to France, nor pick-ups at customers located in France, which may lead to delays on mail and parcel volumes.

Belgium – National Day 21st of July:

  • No distribution of mail and parcels
  • No intake at international sorting center (EMC), possible on 24/07 from 6am
  • Intake at national sorting centers (BE) possible on 21/07 after 6pm

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 05/07: CZ, SK – Saints Cyril and Methodius
  • 06/07: CZ – Jan Hus Day
  • 06/07: LT – Anniversary of the Coronation of King Mindaugas
  • 10/07: LV – National Holiday
  • 13/07: ME – Montenegrin Sovereignty Day
  • 14/07: FR – Bastille Day
  • 14/07: ME – Sovereignty Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 05/07: IM – Tynwald Day
  • 06/07: CK – Ui Ariki Day
  • 09/07: AR – Independence Day
  • 09/07: SS – Independence Day
  • 14/07: International – Bastille Day
  • 14/07: NZ – Matariki

For Europe, we are experiencing delays for the following countries:

  • Italy
  • Portugal
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Azerbaijan
  • Canada
  • Colombia
  • Cuba (new)
  • Israel (due to a cyber attack)
  • Mexico
  • Panama
  • Taiwan 
  • Vietnam 
  • New Zealand

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :

  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea
  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tahiti
  • Tajikistan (for all business volumes – mail and parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERT | 28-06-2023

Belgium – regional strike actions

We would like to inform you that a regional strike against bpost was announced. As a result several social actions have been taken, especially in the Brussels regions and in the south of Belgium. The Northern region of Belgium is much less impacted.  Several sorting centres might be blocked.  Although most actions are concentrated in Brussels and Wallonia, this may also effect the delivery of your mail and parcels throughout Belgium. Bpost is currently in conversation with our trade union partner to limit the impact as much as possible.
 
There is currently only very limited impact on our international sorting centre.  We are monitoring the situation very closely and will update you on the situation.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 28/06: UA – Constitution Day
  • 29/06: MT, VA – Saint Peter and Saint Paul Day
  • 05/07: CZ, SK – Saints Cyril and Methodius
  • 06/07: CZ – Jan Hus Day
  • 06/07: LT – Anniversary of the Coronation of King Mindaugas
  • 10/07: LV – National Holiday
  • 13/07: ME – Montenegrin Sovereignty Day
  • 14/07: FR – Bastille Day
  • 14/07: ME – Sovereignty Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 29/06: SG – Hari Raya Haji
  • 30/06: International – Eid Al Adha
  • 03/07: VG (British Virgin Islands) – Virgin Islands Day
  • 03/07:  VI (US Virgin Islands) – Emancipation Day
  • 04/07: US – Independence Day
  • 05/07: IM – Tynwald Day
  • 06/07: CK – Ui Ariki Day
  • 09/07: AR – Independence Day
  • 09/07: SS – Independence Day
  • 14/07: International – Bastille Day
  • 14/07: NZ – Matariki

For Europe, we are experiencing delays for the following countries:

  • Czech Republic
  • Italy
  • Portugal
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Azerbaijan
  • Canada
  • Colombia
  • Israel (due to a cyber attack)
  • Japan
  • Mexico
  • Panama
  • Taiwan 
  • United States
  • Vietnam 
  • New Zealand

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :

  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea
  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tahiti
  • Tajikistan (for all business volumes – mail and parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERT | 21-06-2023

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 22/06: HR – Anti-Fascist Struggle Day
  • 23/06: EE – Victory Day
  • 23/06: LU – National Day
  • 28/06: UA – Constitution Day
  • 29/06: MT, VA – Saint Peter and Saint Paul Day
  • 05/07: CZ, SK – Saints Cyril and Methodius
  • 06/07: CZ – Jan Hus Day
  • 06/07: LT – Anniversary of the Coronation of King Mindaugas
  • 10/07: LV – National Holiday
  • 13/07: ME – Montenegrin Sovereignty Day
  • 14/07: FR – Bastille Day
  • 14/07: ME – Sovereignty Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 22/06: CN, HK, TW – Dragon Boat Festival
  • 29/06: SG – Hari Raya Haji
  • 30/06: International – Eid Al Adha
  • 03/07: VG (British Virgin Islands) – Virgin Islands Day
  • 03/07:  VI (US Virgin Islands) – Emancipation Day
  • 04/07: US – Independence Day
  • 05/07: IM – Tynwald Day
  • 06/07: CK – Ui Ariki Day
  • 09/07: AR – Independence Day
  • 09/07: SS – Independence Day
  • 14/07: International – Bastille Day
  • 14/07: NZ – Matariki

For Europe, we are experiencing delays for the following countries:

  • Czech Republic
  • Italy (strike 20/06)
  • Portugal
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Azerbaijan
  • Canada
  • Colombia
  • Israel (due to a cyber attack)
  • Japan
  • Mexico
  • Panama
  • Taiwan 
  • United States
  • Vietnam 
  • New Zealand

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :

  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea
  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tahiti
  • Tajikistan (for all business volumes – mail and parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

We apologize for the inconvenience caused. Rest assured that we are following the situation closely and will do our best to limit the impact.