Service Alerts

Please find below an update of the current situation for the different line hauls to destination countries:


We apologise for the inconvenience caused. Rest assured that we are following the situation closely and will do our best to limit the impact.


SERVICE ALERTS per 20-09-2022

United Kingdom – Queen’s state funeral

Due to the Queen’s state funeral of yesterday 19/09, you may experience delays in the processing and delivery of your shipments in the London area until yesterday 20/09.

Belgium – National manifestation

On today 21/09 a national manifestation is planned, organised by the three unions. This manifestation might have an impact on the available resources in our Brussels warehouse (EMC). It may lead to delays in the processing of your shipments during this 24-hour period.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 03/10: Germany – German Unity Day
  • 12/10: Spain – Hispanic Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 22/09: Australia – National day of mourning for Queen Elizabeth II
  • 23/09: Japan – Autumnal Equinox Day
  • 23/09: Saudi Arabia – National Holiday
  • 30/09: Canada – National Day for Truth and Reconciliation
  • 01/10: Hong Kong – National Day
  • 01/10-07/10: China – National Day
  • 04/10: Hong Kong & Taiwan – Chung Yeung Festival
  • 10/10: Taiwan – National Day
  • 10/10: US – Columbus Day
  • 10/10: Japan – Health-Sports Day

For Europe, we are experiencing delays for the following countries:

  • Croatia (new)
  • Malta
  • Portugal
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volumes – mail & parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (for all business volumes – mail & parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volumes – mail & parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (for all business volumes – mail & parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 14-09-2022

United Kingdom – Queen’s state funeral

Due to preparations for the Queen’s state funeral on 19/09, you may experience delays in the processing and delivery of your shipments in the London area, this week and next week until 20/09.

The UK Government has also confirmed that 19/09 will be a national public holiday. This public holiday will mark the last day of the period of national mourning.

Belgium – National manifestation

On 21/09 a national manifestation is planned, organised by the three unions. This manifestation might have an impact on the available resources in our Brussels warehouse (EMC). It may lead to delays in the processing of your shipments during this 24-hour period.

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 19/09: Japan – Respect for the Aged Day
  • 19/09: Canada – National day of mourning for Queen Elizabeth II
  • 22/09: Australia – National day of mourning for Queen Elizabeth II
  • 23/09: Japan – Autumnal Equinox Day
  • 23/09: Saudi Arabia – National Holiday
  • 30/09: Canada – National Day for Truth and Reconciliation

For Europe, we are experiencing delays for the following countries:

  • Malta
  • Portugal

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volumes – mail & parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (for all business volumes – mail & parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volumes – mail & parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (for all business volumes – mail & parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 18-08-2022

United Kingdom – Strikes

The designated operator of the United Kingdom, Royal Mail, informed us that postal workers have called four 24-hour strikes commencing at 00.01 UK time on 26 and 31 August and 8 and 9 September 2022.
This industrial action will affect mail deliveries, as well as Royal Mail’s domestic and international logistics network.

Detailed, up-to-date information on services can be found at: https://www.royalmail.com/latest-news.

China

We would like to inform you that our transit times to China are improving as we managed to increase our air capacity in the past weeks. The situation at China Post, our last mile partner, is also improving, but processing time remains longer than usual.
Rest assured that we are following the situation closely and will do our utmost to limit the impact for your shipments.

For Europe, we are experiencing delays for the following countries:

  • Croatia
  • Cyprus
  • Estonia
  • Greece (new)
  • Ukraine

For Non-EU, we are experiencing delays for the following countries:

  • Japan
  • Kazakhstan

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volumes – mail & parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Democratic People’s Republic of Korea (for all business volumes – mail & parcels)

  • Dominica
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (for all business volumes – mail & parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volumes – mail & parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (for all business volumes – mail & parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Bolivia
  • Fiji
  • Libya
  • Somalia
  • South Sudan
  • Swaziland
  • Syria
  • Yemen

SERVICE ALERTS per 15-07-2022

Upcoming European public holidays July & August
The following public holidays may lead to delays in the processing and delivery of your shipments.
21/07: Belgium – National Holiday
01/08: Ireland – August Bank Holiday
05/08: Croatia – Victoria and Homeland Thanksgiving Day
15/08: Austria, Belgium, Croatia, Cyprus, France, Greece, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovenia and Spain – Assumption day
20/08: Estonia – Independence Restoration Day
20/08: Hungary – Saint Stephen’s Day (National Day)
29/08: Slovakia – National Uprising Anniversary


We are experiencing delays for the following countries:

  • Croatia (new)
  • Cyprus (new)
  • Estonia (new)
  • Norway (new)
  • Ukraine


China
We would like to inform you that our transit times to China are improving as we managed to increase our air capacity in the past weeks. The situation at China Post, our last mile partner, is also improving, but processing time remains longer than usual.
Rest assured that we are following the situation closely and will do our utmost to limit the impact for your shipments.
 
Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :

  • Belarus (remains closed for all business volume, mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire, Saint-Eustatius and Saba
  • Comoros
  • Democratic People’s Republic of Korea (for all business volumes – mail&parcels)


  • Dominica (new)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Lao (People’s Democratic Republic)
  • Lesotho
  • Mongolia (for all business volumes – mail & parcels)
  • New Caledonia
  • Papua New Guinea
  • Russia (remains closed for all business volume, mail and parcels)
  • Saint Kitts and Nevis
  • South Sudan (new)
  • Swaziland (new)
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (for all business volumes – mail & parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Libya
  • Syria
  • Somalia
  • Yemen


SERVICE ALERTS per 25-05-2022

Chicago US

Due to a backlog in Customs Clearance in the Chicago Office of Exchange, delays up to 7 days are possible in the processing of your shipments.


SERVICE ALERTS per 13-05-2022

China

We would like to inform you that our service level to China continues to be severely impacted by the restrictive measures taken to control the spread of Covid-19. The reduced air capacity to China in combination with the lockdowns in several regions in China are resulting in very long transit times. 

Nonetheless, we managed to increase our air capacity to Beijing and Guangzhou. But please note that we rely on China Post for the further processing of your shipments, transit and delivery times are not guaranteed.

We apologize for the inconvenience caused. Rest assured that we are following the situation closely and will do our utmost to find extra linehaul solutions to Asia in order to limit the impact.

For Europe, we are experiencing delays of minimum one week for the following countries:

  • Bulgaria (due to a cyber-attack)
  • Czech Republic
  • Malta (due to limited air capacity)
  • Portugal
  • Romania
  • Sweden
  • Ukraine (due to the conflict with Russia)

For non-EU countries we’ve received the information that the following countries could have delays of minimum two weeks:

  • Israël
  • Japan
  • Korea
  • Latin America (due to limited regional flights)
  • Lebanon
  • Madagascar
  • Moldova
  • New Zealand
  • Singapore
  • Taiwan
  • United Arab Emirates
  • Vietnam

The below listed countries remain closed, no delivery service can be provided to these countries :

  • Afghanistan
  • Anguilla
  • Belarus (remains closed for all business volume, mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Eritrea
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Liberia
  • Mayotte
  • Mongolia
  • New Caledonia
  • Papua New Guinea
  • Russia (remains closed for all business volume, mail and parcels)
  • Saint Kitts and Nevis
  • Samoa
  • Solomon Islands
  • St Pierre & Miquelon
  • St Vincent & Grenadines
  • Swaziland
  • Timor
  • Tonga
  • Trinidad and Tobago
  • Vanuatu

Countries with Embargo or no active Postal Service:

  • Libya
  • Syria
  • Somalia
  • Yemen

Ascension Day

Please note that on May 26th our Brussels warehouse (EMC) is closed due to the public holiday “Ascension Day” and this is also a public holiday in the following countries:

  • Austria
  • Andorra
  • Denmark
  • Finland
  • France
  • Germany
  • Liechtenstein
  • Netherlands
  • Norway
  • Sweden
  • Switzerland

This public holiday may lead to delays in the processing and delivery of your shipments


We apologize for the inconvenience caused. Rest assured that we are following the situation closely and will do our best to limit the impact.