Service Alerts

Please find below an update of the current situation for the different line hauls to destination countries:

Please take note of the following Service update:

SERVICE ALERTS per 11-01-2023

United Kingdom – Royal Mail national strike actions in December
The long-running series of Royal Mail strikes caused significant disruption in the build-up to Christmas, with the last walkouts coming on Friday 23 and Saturday 24 December.

This strike action might still cause delays in the processing and delivery of your parcels.
 
Please visit www.royalmail.com/latest-news for up-to-date and detailed information on services.

United States of America
Please be informed of a force majeure impacting the United States as of 20 December 2022 due to Winter Storm Elliott.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • None atm

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 07/01/2023: Kazakhstan – Orthodox Christmas
  • 09/01/2023: Japan – Coming of Age Day
  • 16/01/2023: United States – Martin Luther King Jr. Day
  • 21/01/2023 – 27/01/2023: China – Chinese New Year
  • 21/01/2023 – 27/01/2023: Taiwan – Chinese New Year
  • 22/01/2023 – 24/01/2023: Singapore – Chinese New Year
  • 22/01/2023 – 25/01/2023: Hong Kong – Lunar New Year

For Europe, we are experiencing delays for the following countries:

  • Albania
  • Bulgaria
  • Croatia
  • Greece
  • Iceland
  • Ireland
  • Macedonia (new)
  • Malta
  • Moldova
  • Netherlands
  • Norway
  • Portugal
  • Romania
  • Serbia
  • Slovakia
  • Slovenia
  • Ukraine
  • United Kingdom

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Azerbaijan
  • Canada
  • China
  • Israel
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • Turkey
  • United States

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 04-01-2023

United Kingdom – Royal Mail national strike actions in December
The long-running series of Royal Mail strikes caused significant disruption in the build-up to Christmas, with the last walkouts coming on Friday 23 and Saturday 24 December.

This strike action might cause delays in the processing and delivery of your parcels.
 
Please visit www.royalmail.com/latest-news for up-to-date and detailed information on services.

United States of America
Please be informed of a force majeure impacting the United States as of 20 December 2022 due to Winter Storm Elliott.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 03/01/2023: Scotland (UK) – New Year’s Day
  • 06/01/2023: International – – Epiphany

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 07/01/2023: Kazakhstan – Orthodox Christmas
  • 09/01/2023: Japan – Coming of Age Day
  • 16/01: United States – Martin Luther King Jr. Day
  • 21/1 – 27/01: China – Chinese New Year
  • 21/1 – 27/01: Taiwan – Chinese New Year

For Europe, we are experiencing delays for the following countries:

  • Albania (new)
  • Bulgaria (new)
  • Croatia (new)
  • Cyprus
  • Czech Republic (new)
  • Finland
  • Greece
  • Hungary (new)
  • Iceland
  • Ireland
  • Malta
  • Moldova (new)
  • Netherlands
  • Norway
  • Portugal
  • Romania
  • Serbia (new)
  • Slovakia (new)
  • Slovenia (new)
  • Sweden
  • Ukraine
  • United Kingdom

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Azerbaijan (new)
  • Canada
  • China
  • Israel
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • Turkey (new)
  • United States

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 28-12-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

United Kingdom – Royal Mail national strike actions in December
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take national strike action on Friday 23 December and Saturday 24 December.

This strike action might cause delays in the processing and delivery of your parcels.
 
Please visit www.royalmail.com/latest-news for up-to-date and detailed information on services.

United States of America
Please be informed of a force majeure impacting the United States as of 20 December 2022 due to Winter Storm Elliott.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 01/01/2023 & 02/01/2023: International – New Year’s Day
  • 03/01/2023: Scotland (UK) – New Year’s Day
  • 06/01/2023: International – – Epiphany

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 01/01/2023 & 02/01/2023: International – New Year’s Day
  • 07/01/2023: Kazakhstan – Orthodox Christmas
  • 09/01/2023: Japan – Coming of Age Day

For Europe, we are experiencing delays for the following countries:

  • Cyprus
  • Finland
  • Greece
  • Iceland
  • Ireland
  • Malta
  • Netherlands (new)
  • Norway
  • Portugal
  • Romania
  • Sweden
  • Ukraine
  • United Kingdom

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada
  • China
  • Israel
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • United States

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 21-12-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

United Kingdom – Royal Mail national strike actions in December
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take national strike action on Friday 23 December and Saturday 24 December.

This strike action might cause delays in the processing and delivery of your parcels.
 
Please visit www.royalmail.com/latest-news for up-to-date and detailed information on services.

France – Colis Privé
Due to adverse weather conditions, delays are expected in the East and the North of France.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 25/12: Belgium Christmas Day
  • 25/12 – 26/12: International Christmas Day
  • 28/12: Ireland – Bank Holiday
  • 01/01/2023: International New Year’s Day
  • 03/01/2023: Scotland (UK) – New Year’s Day
  • 06/01/2023: Austria, Italy, Spain & Sweden – Epiphany

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 25/12 – 26/12: International Christmas Day
  • 01/01/2023: International New Year’s Day
  • 01/01/2023 & 02/01/2023: International – New Year’s Day
  • 07/01/2023: Kazakhstan – Orthodox Christmas
  • 09/01/2023: Japan – Coming of Age Day

For Europe, we are experiencing delays for the following countries:

  • Cyprus
  • Finland
  • Greece
  • Iceland (new)
  • Ireland
  • Malta
  • Norway
  • Portugal
  • Romania
  • Sweden
  • Ukraine
  • United Kingdom

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada
  • China
  • Israel
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • United States

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 14-12-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

Belgium – National Manifestation December 16th
The major Belgian Unions have called for a day of manifestations and strike actions across all sectors, commencing 00.01 CEST on the 16th of December 2022.

This industrial action might affect the handling, processing and delivery of your mail and parcel volumes. As these manifestations and strike actions will be happening across all sectors, the services of our partnering ground handlers and airlines might be affected as well, leading to possible delays.

United Kingdom – Royal Mail national strike actions in December
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take national strike action on Friday 9 December, Sunday 11 December, Wednesday 14 December and Thursday 15 December 2022.

This strike action might cause delays in the processing and delivery of your parcels.
 
Please visit www.royalmail.com/latest-news for up-to-date and detailed information on services.

France – Colis Privé
Due to adverse weather conditions, delays are expected in the East and the North of France.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 25/12: Belgium Christmas Day
  • 25/12 – 26/12: International Christmas Day
  • 28/12: Ireland – Bank Holiday
  • 01/01/2023: International New Year’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 16/12: Kazakhstan – Independence day
  • 19/12: Kazakhstan – Independence day Holiday
  • 25/12 – 26/12: International Christmas Day
  • 01/01/2023: International New Year’s Day

For Europe, we are experiencing delays for the following countries:

  • Cyprus
  • Finland
  • Greece
  • Ireland
  • Malta
  • Norway
  • Portugal
  • Romania (new)
  • Sweden
  • Ukraine
  • United Kingdom

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada
  • China
  • Israel (new)
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • United States

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 06-12-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

Belgium – National Manifestation December 16th
The major Belgian Unions have called for a day of manifestations and strike actions across all sectors, commencing 00.01 CEST on the 16th of December 2022.

This industrial action might affect the handling, processing and delivery of your mail and parcel volumes. As these manifestations and strike actions will be happening across all sectors, the services of our partnering ground handlers and airlines might be affected as well, leading to possible delays.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

United Kingdom – Royal Mail national strike actions in December
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take national strike action on Friday 9 December, Sunday 11 December, Wednesday 14 December and Thursday 15 December 2022.

This strike action might cause delays in the processing and delivery of your parcels.
 
Please visit www.royalmail.com/latest-news for up-to-date and detailed information on services.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 6/12: Finland – Independence Day
  • 6/12: Spain – Constitution Day
  • 25/12: Belgium Christmas Day
  • 25/12 – 26/12: International Christmas Day
  • 28/12: Ireland – Bank Holiday
  • 01/01/2023: International New Year’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 10/12: Thailand –  Constitution Day
  • 16/12: Kazakhstan – Independence day
  • 19/12: Kazakhstan – Independence day Holiday
  • 25/12 – 26/12: International Christmas Day
  • 01/01/2023: International New Year’s Day

For Europe, we are experiencing delays for the following countries:

  • Cyprus (new)
  • Finland
  • Greece (new)
  • Ireland
  • Malta ((new)
  • Norway
  • Portugal
  • Sweden (new)
  • Ukraine
  • United Kingdom

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • United States

Other destinations
The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 30-11-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

Belgium – Railways strike action
Different labor unions are organizing 3 consecutive days of strike actions, starting Monday 28th of November 10 PM until Thursday 1st of December 10 PM. Impacted mobility of our workforce may lead to minor delays in processing and delivery of shipments.

United Kingdom – Royal Mail

United Kingdom – Royal Mail national strike actions in December

Communication Workers Union (CWU) has called on its members to take further national strike action throughout November and December 2022. 

Three days of functional strike action remain: 30 November (network), 1 December (processing, distribution, international, collections and admin) and 2 December (delivery)

As these actions have been ongoing since early November, the existing delays are expected to persist while Royal Mail deals with their backlog.

Ireland – Fastway tracking data transmission issue – solved
Tracking data transmission between Mercury and Fastway tracking systems has been fixed..

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 6/12: Finland – Independence Day
  • 6/12: Spain – Constitution Day
  • 25/12: Belgium Christmas Day
  • 25/12 – 26/12: International Christmas Day
  • 28/12: Ireland – Bank Holiday
  • 01/01/2023: International New Year’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 5/12: Thailand –  National Day
  • 10/12: Thailand –  Constitution Day
  • 16/12: Kazakhstan – Independence day
  • 19/12: Kazakhstan – Independence day Holiday
  • 25/12 – 26/12: International Christmas Day
  • 01/01/2023: International New Year’s Day

For Europe, we are experiencing delays for the following countries:

  • Norway
  • United Kingdom
  • Ukraine
  • Ireland (new)
  • Portugal (new)
  • Finland (new)

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • United States

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 23-11-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters

  • Monday 28 November

Dates of functional strike action impacting parts of the operations

  • Processing, Distribution, International, Collections, Admin: 24 November and 1 December
  • Delivery: 25 November and 2 December
  • Network: 23 and 30 November

Ireland – Fastway tracking data transmission issue
Please be informed that we have encountered some tracking data transmission issues between Mercury and the Fastway tracking system. We are currently looking into this issue in order to resolve it as soon as possible. You can find the latest tracking information of your shipments via the following link.

United States of America (North America)
Due to forceful snowfall in western New York state, parcels sent through JFK Airport may be delayed. You can find the latest tracking information of your shipments via the following link.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 6/12: Finland – Independence Day
  • 6/12: Spain – Constitution Day
  • 25/12: Belgium Christmas Day
  • 25/12 – 26/12: International Christmas Day
  • 28/12: Ireland – Bank Holiday
  • 01/01/2023: International New Year’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 23/11: Japan – Labour Thanksgiving Day
  • 24/11: USA – Thanksgiving Day
  • 5/12: Thailand –  National Day
  • 10/12: Thailand –  Constitution Day
  • 16/12: Kazakhstan – Independence day
  • 19/12: Kazakhstan – Independence day Holiday
  • 25/12 – 26/12: International Christmas Day
  • 01/01/2023: International New Year’s Day

For Europe, we are experiencing delays for the following countries:

  • Norway
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • US

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 15-11-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters

  • Monday 28 November

Dates of functional strike action impacting parts of the operations

  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December
  • Delivery: 4, 10, 16, 25 November and 2 December
  • Network: 2, 8, 14, 23, 30 November

Ireland – Fastway tracking data transmission issue
Please be informed that we have encountered some tracking data transmission issues between Mercury and the Fastway tracking system. We are currently looking into this issue in order to resolve it as soon as possible. You can find the latest tracking information of your shipments via the following link.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 15/11: Austria – Saint Leopold’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 23/11: Japan – Labour Thanksgiving Day
  • 24/11: USA – Thanksgiving Day

For Europe, we are experiencing delays for the following countries:

  • Norway
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada (new)
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico (new)
  • Panama
  • US (new)

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

We apologize for the inconvenience caused. Rest assured that we are following the situation closely and will do our best to limit the impact.